Warranty

6 YEAR INTERNATIONAL WARRANTY STATEMENT FOR THE FOLLOWING MODELS
PRO 200, 450, 700, 970, 3400-1, 3600, 5000, UV 550, UV 550AT, UV 1100AT, UV 2700, UV 4000, UV 6800, HVAC UV 560

1. Crystal Air warrants that Crystal Air ozone generators will be free from defects in material and workmanship for a 6 year Period. The warranty period begins on the date of purchase. The original invoice is required as proof of purchase.

2. If an ozone generator is found to be faulty, Crystal Air will either repair or replace the faulty ozone generator at no charge provided that it is returned to our head office in BC, Canada, transportation charges prepaid and properly packaged as to ensure that the equipment arrives safely.

3.To obtain warranty on your Crystal Air ozone generator contact Crystal Air prior to shipping the unit to obtain proper return procedures and an RMA (return material authorization number) number, see bottom for contact info.

Exclusions
-Damage caused by misuse, neglect or lack of regular maintenance.
-Cost of installation or removal of the equipment.
-Mica plates and UV tubes are limited to 6 months warranty.
-Wall transformers for DC powered units are warranted for 1 year.
-Damage caused by improper packaging or shipping procedures.
-Extra charges incurred as a result of improper packaging or shipping procedures.
-Missing serial numbers, if an ozone generator is missing a serial number the warranty is void with no exceptions.
-Shipping to and from Crystal Air.

CRYSTAL AIR IS NOT RESPONSIBLE FOR ANY DAMAGES TO EQUIPMENT OR PROPERTY, LOST PROFITS, OR COSTS DUE TO USE OR MISS USE OF ANY CRYSTAL AIR PRODUCT.
 

Question: I have noticed that you are in Canada, is the warranty good in the USA or other countries?
Answer: Yes, it is good world wide. Our warranty and support is the best in the business without exception. As well, Crystal Air is proud to be one of less than 16,000 companies to be accepted as a member of the BBB OnLine Reliability Program and Square Trade seal program, with a perfect record at both organizations.
 
Question:
How long, from the time I send my generator back, does it take to get warranty work done?
Answer: It normally takes about 5-8 business days as long as it is sent back on air shipping. If ground shipping is used it will take closer to 10-14 days.
 
Question: How long is my warranty, I bought my machine years ago?
Answer: If you purchased your machine before 2002 the warranty is over, if you purchased after Jan 2002 the warranty is 4 years, if purchased after Feb 2006 the warranty is 6 years.

 

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