Privacy And Return Policy

Privacy Statement

Personally identifying information that you provide to Crystal Air will not be made available to third parties outside of the Crystal Air company without your explicit permission. Crystal Air collects personally identifying information about you only when you specifically and knowingly provide it to us. Your personally identifying information will not be used for any purpose other than to complete a specifically requested transaction.

Crystal Air  in NO WAY shall we disclose any personal information provided to us to advertisers or others. Information that personally identifies you will be kept strictly confidential unless required by law to be disclosed.

Personally identifying information which you choose to provide to another party or Web site will be subject to their privacy policy. For example, if you purchase goods or services online from a merchant you found while searching the Crystal Air site, information you provide to that merchant is subject to their privacy policy rather than ours.

Regarding credit card orders, Crystal Air uses a secure shopping cart which protects your privacy and is regarded as the safest system available.

Any changes to this privacy statement will be noted on our site.

Crystal Air is available to answer any questions regarding this statement by phoning toll free

1 888 424 7103 or through email at [email protected]


Return Policy

100% customer satisfaction, nothing less! If you are not 100% satisfied neither are we! If you are not happy with your purchase, please call so we may try to remedy the problem ASAP.

Your experience returning your purchase will be very smooth and easy, please call for instructions and an RMA number. We have very few returns and will ask why you are returning the item simply so we can attempt to solve the problem for our present and future customers.

RESIDENTIAL CUSTOMERS
If you are not completely satisfied within 30 days of your purchase, call Crystal Air to get an RMA number and proper return procedures.
 
COMMERCIAL CUSTOMERS
If you are not completely satisfied within 15 days of your purchase, call Crystal Air to get an RMA number and  proper return procedures.

***NOTE: Pre owned ozone generator sales are final and do not qualify for the 30 day return policy.***

The following rules apply and must be followed

-Safety masks are non returnable for hygiene reasons.

-There is no returns on books once they have been opened.

-Refunds are limited to the purchase price of the items, any and all shipping or other charges are the responsibility of the customer.

-A restocking fee of 5% with a minimum of $25.00 will apply to all items being returned.

-All items being returned must be in like new condition. If the item being returned has been damaged, abused, or used excessively there will be a charge for that damage, use, or abuse. If the damage is not repairable the return policy is void.

-Any item being returned must be in the original packaging otherwise a packaging fee and/or higher shipping charges may apply.

-All free items or special offers must be returned with the product being returned for a refund. Alternately you may choose to pay for the free item or special offer if you wish to keep it.

-If you purchased an item with free shipping, the actual cost of the free shipping will also be deducted from the refund.

-All returns must be done in accordance with the Crystal Air return procedures and policies, please contact us at 1 888 424 7103 or email us at [email protected] for information on how to return your item. Failure do so could result in excess charges for shipping and possible delays in receiving your refund.

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